Topic (Contact Us)
-
If you have any problems or questions about the Vip Membership, first check the following:
1. I want to cancel VIP Membership
Please check the [My Account] → [Manage VIP Membership]
If you apply for cancellation, your next scheduled payment will not be processed.
You cannot apply for cancellation on the day of the billing date for the VIP Membership.
* If you apply for cancellation on the day of billing date, the transaction on that day will be successful.
2. VIP Membership has been suspended due to a payment issue.
- Payment issues may cause VIP Membership to be placed on hold. Please verify your payment details.
- If you do not pay again during the suspension period (7 days), it will be automatically cancelled on the 8th day.
3. I want to change my credit card information for VIP Membership.
- The payment method (credit card) information you registered cannot be changed.
- If you want to change your credit card information, please cancel VIP Membership you want to change and purchase the same bundle again.
4. Can I refund coin bundle I received via VIP Membership?
- Coins and bonus coins cannot be refunded if you use it.
- VIP Membership Coin Bundles can be refunded within 7 days of purchase only if none of the Coins and Bonus Coins have been spent
If you have any other question or difficulties, please Contact Us and submit a ticket below.
-
- Bonus Coins may be limited to a smaller variety of comics
If the usage of Bonus Coins is limited to a smaller variety of comics,
please make sure that what type of bonus coins you have through the Gift Box or [My Account] -> [Bonus Coins Expiry] menu.
- Bonus coin has expiration dates
If you do not use it until expiration dates, it will be removed from your account.
You can check it in the Gift Box or [My Account] -> [Bonus Coins Expiry] menu.
* If you use the app, you can check it in the Bonus Coins Expiry menu on the Setting -> My Information.
- Bonus coin is consumed first
The coins of Lezhin Comics will be consumed in the following order.
1. The bonus coins is consumed first.
* The bonus coins for specific comic consume first even if the expiration date is longer than other bonus coins.
2. Except the bonus coins for specific comics, it is consumed from the coins with the shortest expiration date.
3. If you have the coins with the same expiration date, the coins with purchase restrictions are consumed first.
4. The coins are consumed in the order of the oldest coin bundle to the newest coin bundle.
If you have any questions, please submit a ticket by using the Contact Us button.
-
Payment error message can occur when the payment agency sensed some unusual action.
If you got an error message, please submit a ticket by using the Contact Us button and send the message or a screenshot.
* Please include a detailed description of the problem you are encountering and following information.
- Payment option you used (required)
e.g.) Credit Card - Visa
- Screenshot of the error message -
Do you have any questions about "WUF"? Please check the following:
1. I waited 6-24 hours, but next episode is not open.
- As you can see from the WUF event page, some of the recent episodes may not be available for free.
2. Next episode will not be freed.
- Some of the recent episodes may not be available for free.
- If the WUF timer does not display anymore, it means that the next episode does not unlock.
3. WUF comics suddenly initialized.
- Freed episodes will be locked again after 72 hours.
- If you read all freed episodes, WUF mark will be moved to most recent free episode and WUF timer will not work again even if you read free episodes.
- If new WUF episode has been updated, your WUF timer will start automatically from the next episode of the episode you last read.
If you have any other question or difficulties, please Contact Us and submit a ticket below. -
If you can't log into Lezhin Comics due to SNS account problem, here are few things to try first:
1. If you can't sign in with Facebook / Twitter account.
- Delete all caches and cookies data on your browser and try again.
2. If you can't sign in even after deleting cache and cookie data.
- Set a password on your account ID and login with email & password.
- Forgot your password? URL : https://www.lezhin.com/en/login/forgot_password
- Fill your account e-mail in the [blank] and you have to type more than 8 characters including letters, numbers and more than 1 special characters such as ' ! @ # $ ' when you set your password.
- Reconnect your account to Facebook / Twitter on [My Account] page of website.
- My Account URL : https://www.lezhin.com/en/account
- Before reconnect / after disconnect to your Facebook please clear all cache data on your browser.
-
Sometimes there may be a delay between purchase and the Coins showing up.
If your purchased Coins don’t show up for an extended period of time, please use the [Contact Us] button below and enter the required payment information.
<Website & Android PLUS app & Google play version - using Other payment>- Screenshot of payment receipt or withdrawal information of your bank accounts.- Purchase date & time- Purchased Coin bundle- Which time zone do you use?<App - Google play version - using Google payment>- Google account(______@gmail.com) or order ID- Purchase date & time- Purchased Coin bundle -
Certain payment methods may be unavailable in some countries.
Please refer to the following for the availability of payment methods by country:
- Visa / Master / JBC : All countries
*We support credit and debit cards but we do not support gift cards. - Unionpay : All countries (credit cards only)
- Amex : All countries
- Diners Club : All countries
- Discover : All countries
- Mol & Cherry Credit : Malaysia, Thailand, Indonesia, Philippines, Vietnam, Singapore, United States, Brazil, India, Australia, New Zealand, Taiwan, Hong Kong, Europe, Rest of the World
If you have any questions, please submit a ticket by using the Contact Us button.
- Visa / Master / JBC : All countries
-
You need to type more than 8 characters including letters, numbers and more than 1 special characters(e.g.!@#$) when you change your password.
If you cannot change or set your password even if you type more than 8 characters, please check that you entered a special character or not.
If you're still having trouble, please send us an email to help@lezhin.com or Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering. -
If you register (login to the app on) more than 5 devices, you will receive an error message that you can no longer register additional devices.
To resolve this issue, please [Unregister Devices] on the Lezhin Comics website -> [My Account] page.
*If you unregister, you will be logged out of all your devices. You will need to login again.If you signed up using Facebook, you will need to reset your password on My Account -> Manage Account to use all your account features.If you're still having trouble, please Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering. -
The Point is used to buy a [Point-Redeem Coin Bundle] on the 'Purchase Coins' page.
What are ‘Point-Redeem Coin Bundles’?‘Point-Redeem Coin Bundles’ are special deals for which you can redeem Points and receive a discount.
Attention
- Points are not redeemed
automatically when you purchase a regular Coin Bundle. You need to select a ‘Point Redemption Coin Bundle’ which are
separate from regular Coin Bundles.
- Also,
you must pay the remaining price (after Point redemption) to receive
the Point Redemption Coin Bundle.
- e.g.) $0.99 + 200 Points / 5 Coins coin bundle = you have to pay 200 points and $0.99 together.
- Point has expiration dates and if you do not use it until expiration dates, it will be removed from your account.
- We do not provide [Point-Redeem Coin Bundle] for PLUS app.
- Point-redeem coin bundle is temporarily not provided during the coin event.
- If you have any questions on
earning and redeeming Points please use the Contact Us button below to submit a
ticket.
- Points are not redeemed
automatically when you purchase a regular Coin Bundle. You need to select a ‘Point Redemption Coin Bundle’ which are
separate from regular Coin Bundles.
-
There is a high possibility that this is being caused by:1. Login with another accountSometimes people confuse "signup" with "login" and end up creating another account.Please try logging in with another Lezhin account or another email.
2. You read the free episodesSometimes people confuse "free episodes" with "purchased episodes" because free episodes do not display on the "My Library" -> "Comic" tab.
Please check your comics on the episode list page again.
Also, the comics has been locked due to the "free opening schedule" is finished or the event has ended.
"Partially paid comics" are comics that are unlocked one by one every week and will be locked again if the free opening schedule is finished.
Please check if a comic is complete and also check if it was included in the free opening event.If you're still having trouble, please Contact Us and submit a ticket below.Please include a detailed description of the problem you are encountering. -
Lezhin Comics always wants to hear what you have to say!Please feel free to give us your input.We don't send out replies to every email but we may contact you to ask for further details on certain ideas.Please understand that we may not be able to incorporate all your suggestions. However, we do carefully read each and every one of your emails.We collect and record all the ideas you send us, and hold regular meetings to implement service improvements.We promise that we'll grow with you, always keeping our ears open to constructive feedback.Please use the Contact Us below to send us your suggestions.
-
We can look up your account (Lezhin ID) by searching our payment history.Please send us an email to help@lezhin.com, with the following information according to the platform on which you made your most recent purchase.<Website & Android PLUS app> - Screenshot of payment receipt or withdrawal information of your bank accounts.
- Purchase date & time
- Purchased Coin bundle
- Which time zone do you use? (or access country) <App - Google play version> - Google account(______@gmail.com) or order ID - Purchase date & time - Purchased Coin bundle <App - iOS version> - Order ID - Invoice - Purchase date & time - Purchased Coin bundle
-
Sometimes you cannot login lezhin comics due to your browser's setting when you access Lezhin Comic using the browser.
If you return to the login page without any error message after logging in, please check the following:
[Safari browser]
1. iPhone -> setting -> Safari -> Block Cookies -> checking the option is set to Allow from Current Website Only
2. iPhone -> setting -> Safari -> Clear History
3. Completely close Safari and launch it again.
[Other browser]
1. Browser -> setting -> delete all cache data & cookies data.
2. If you disable Cookies, please enable it.
3. Completely close browser and launch it again.
If you're still having trouble, please send us an email to help@lezhin.com or Contact Us and submit a ticket below.
Please include a detailed description of the problem you are encountering. -
If you can't log into Lezhin Comics due to SNS account problem, here are few things to try first:
1. If you can't sign in with Facebook / Twitter account.
- Delete all caches and cookies data on your browser and try again.
2. If you can't sign in even after deleting cache and cookie data.
- Set a password on your account ID and login with email & password.
- Forgot your password? URL : https://www.lezhin.com/en/login/forgot_password
- Fill your account e-mail in the [blank] and you have to type more than 8 characters including letters, numbers and more than 1 special characters such as ' ! @ # $ ' when you set your password.
- Reconnect your account to Facebook / Twitter on [My Account] page of website.
- My Account URL : https://www.lezhin.com/en/account
- Before reconnect / after disconnect to your Facebook please clear all cache data on your browser.
-
You need to type more than 8 characters including letters, numbers and more than 1 special characters(e.g.!@#$) when you change your password.
If you cannot change or set your password even if you type more than 8 characters, please check that you entered a special character or not.
If you're still having trouble, please send us an email to help@lezhin.com or Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering. -
If you register (login to the app on) more than 5 devices, you will receive an error message that you can no longer register additional devices.
To resolve this issue, please [Unregister Devices] on the Lezhin Comics website -> [My Account] page.
*If you unregister, you will be logged out of all your devices. You will need to login again.If you signed up using Facebook, you will need to reset your password on My Account -> Manage Account to use all your account features.If you're still having trouble, please Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering. -
There is a high possibility that this is being caused by:1. Login with another accountSometimes people confuse "signup" with "login" and end up creating another account.Please try logging in with another Lezhin account or another email.
2. You read the free episodesSometimes people confuse "free episodes" with "purchased episodes" because free episodes do not display on the "My Library" -> "Comic" tab.
Please check your comics on the episode list page again.
Also, the comics has been locked due to the "free opening schedule" is finished or the event has ended.
"Partially paid comics" are comics that are unlocked one by one every week and will be locked again if the free opening schedule is finished.
Please check if a comic is complete and also check if it was included in the free opening event.If you're still having trouble, please Contact Us and submit a ticket below.Please include a detailed description of the problem you are encountering. -
We can look up your account (Lezhin ID) by searching our payment history.Please send us an email to help@lezhin.com, with the following information according to the platform on which you made your most recent purchase.<Website & Android PLUS app> - Screenshot of payment receipt or withdrawal information of your bank accounts.
- Purchase date & time
- Purchased Coin bundle
- Which time zone do you use? (or access country) <App - Google play version> - Google account(______@gmail.com) or order ID - Purchase date & time - Purchased Coin bundle <App - iOS version> - Order ID - Invoice - Purchase date & time - Purchased Coin bundle -
You may get a pop-up message saying that you need to set up an email, and won't be able to sign up or log in with Facebook.This error happens when you've sign up on Facebook with your cell phone number, instead of an email account.Please try signing up again with an email account or follow the steps below on Facebook.(1) [Log in] -> [Click on the upside down triangle on the top right corner on Facebook] -> [Settings] -> [Email] -> Click [Add another email or mobile number] -> Enter an email you want to use.(2) Check your inbox for a verification email from Facebook -> [Click here to verify your email ****@***] -> check that your Facebook account now shows this email as your primary contact.(3) Visit Lezhin Comics -> choose to sign up with Facebook.If you're still having trouble, please contact us at help@lezhin.com.
-
You can delete your account on [My Account].[Website]1. Login to Lezhin Comics website2. Move to [My Account], then click on [Do you want to deactivate your Lezhin Comics account?] at the bottom of the page.[App]1. Settings -> Account -> Do you want to delete your account?
We will ask for your password in order to verify your identity. Your entire purchase history and reading list will be deleted when you deactivate your account.
When considering deactivating your account, please be aware that deleted information can never be recovered.If you're still having trouble, please use the Contact Us button below to submit a ticket. Please include a detailed description of the problem you are encountering.Thank you for using Lezhin Comics. -
You can change your account name and password on the [My Account] page on the Lezhin Comics website.*If you have trouble logging in because you forgot your ID, please refer to the 'I forgot my account (Lezhin ID)' article before contacting us.*If you forgot your password, you can use [Can't remember your password?] function to receive a password reset email.If you're still having trouble, please Contact Us and submit a ticket below.Please include a detailed description of the problem you are encountering.
-
Password reset emails are sometimes sent to the spam folder.Please check your spam folder first. If you still can't find the password reset email, contact us at help@lezhin.com
-
3D Secure is a globally adopted authentication solution designed to make eCommerce transactions more secure in real-time.
This solution is provided by each credit card company.
Therefore if you have forgotten your 3D secure password, you should contact your credit card company's customer support.
If you have any questions or difficulties, please Contact Us and submit a ticket below.
-
If you have any problems or questions about the Vip Membership, first check the following:
1. I want to cancel VIP Membership
Please check the [My Account] → [Manage VIP Membership]
If you apply for cancellation, your next scheduled payment will not be processed.
You cannot apply for cancellation on the day of the billing date for the VIP Membership.
* If you apply for cancellation on the day of billing date, the transaction on that day will be successful.
2. VIP Membership has been suspended due to a payment issue.
- Payment issues may cause VIP Membership to be placed on hold. Please verify your payment details.
- If you do not pay again during the suspension period (7 days), it will be automatically cancelled on the 8th day.
3. I want to change my credit card information for VIP Membership.
- The payment method (credit card) information you registered cannot be changed.
- If you want to change your credit card information, please cancel VIP Membership you want to change and purchase the same bundle again.
4. Can I refund coin bundle I received via VIP Membership?
- Coins and bonus coins cannot be refunded if you use it.
- VIP Membership Coin Bundles can be refunded within 7 days of purchase only if none of the Coins and Bonus Coins have been spent
If you have any other question or difficulties, please Contact Us and submit a ticket below.
-
- Bonus Coins may be limited to a smaller variety of comics
If the usage of Bonus Coins is limited to a smaller variety of comics,
please make sure that what type of bonus coins you have through the Gift Box or [My Account] -> [Bonus Coins Expiry] menu.
- Bonus coin has expiration dates
If you do not use it until expiration dates, it will be removed from your account.
You can check it in the Gift Box or [My Account] -> [Bonus Coins Expiry] menu.
* If you use the app, you can check it in the Bonus Coins Expiry menu on the Setting -> My Information.
- Bonus coin is consumed first
The coins of Lezhin Comics will be consumed in the following order.
1. The bonus coins is consumed first.
* The bonus coins for specific comic consume first even if the expiration date is longer than other bonus coins.
2. Except the bonus coins for specific comics, it is consumed from the coins with the shortest expiration date.
3. If you have the coins with the same expiration date, the coins with purchase restrictions are consumed first.
4. The coins are consumed in the order of the oldest coin bundle to the newest coin bundle.
If you have any questions, please submit a ticket by using the Contact Us button.
-
Payment error message can occur when the payment agency sensed some unusual action.
If you got an error message, please submit a ticket by using the Contact Us button and send the message or a screenshot.
* Please include a detailed description of the problem you are encountering and following information.
- Payment option you used (required)
e.g.) Credit Card - Visa
- Screenshot of the error message -
Stored credit card information is being deleted from Lezhin Comics upon customer request.
If you wish to have your credit card information deleted, please submit a ticket with the following information by using the Contact Us button.
Account ID :
Request :
-
Sometimes there may be a delay between purchase and the Coins showing up.
If your purchased Coins don’t show up for an extended period of time, please use the [Contact Us] button below and enter the required payment information.
<Website & Android PLUS app & Google play version - using Other payment>- Screenshot of payment receipt or withdrawal information of your bank accounts.- Purchase date & time- Purchased Coin bundle- Which time zone do you use?<App - Google play version - using Google payment>- Google account(______@gmail.com) or order ID- Purchase date & time- Purchased Coin bundle -
Certain payment methods may be unavailable in some countries.
Please refer to the following for the availability of payment methods by country:
- Visa / Master / JBC : All countries
*We support credit and debit cards but we do not support gift cards. - Unionpay : All countries (credit cards only)
- Amex : All countries
- Diners Club : All countries
- Discover : All countries
- Mol & Cherry Credit : Malaysia, Thailand, Indonesia, Philippines, Vietnam, Singapore, United States, Brazil, India, Australia, New Zealand, Taiwan, Hong Kong, Europe, Rest of the World
If you have any questions, please submit a ticket by using the Contact Us button.
- Visa / Master / JBC : All countries
-
We block duplicate purchases of Comic episodes.
Please check your Coin Purchase History and your Coin Usage History on [My Account].
Also, the coins will be consumed in the following order and the order of coin consumption depends on the platform on which the comics is purchased after using bonus coins.
1. The bonus coins is consumed first.2. Under the same conditions, it is consumed from the coins with the shortest expiration date.
3. If you have the coins with the same expiration date, the coins with purchase restrictions are consumed first.[Web]The coins are consumed in the order of Web coins -> Android coins -> iOS coins.- If you do not have Web coins, the coins are consumed in the order of Android coins -> iOS coins.- If you purchase Web coins while using the coins of other platform, Web coins will be consumed first.[Android]The coins are consumed in the order of Android coins -> other platform.- If you do not have Android coins, Web coins will be consumed.- If you purchase Android coins while using Web coins, Android coins will be consumed first.[iOS]The coins are consumed in the order of iOS coins -> other platform.- If you do not have iOS coins, Web coins will be consumed.- If you purchase iOS coins while using Web coins, iOS coins will be consumed first. -
You can redeem coupons on our website’s Purchase Coins page or through the Android Apps.Website
- Purchase Coins page > Enter coupon code
Android apps- Menu at the top left of the main page > Register Coupon
* Coupons cannot be registered in the iOS app.If you have further questions, please use the [Contact Us] button below to submit a detailed ticket. -
The Point is used to buy a [Point-Redeem Coin Bundle] on the 'Purchase Coins' page.
What are ‘Point-Redeem Coin Bundles’?‘Point-Redeem Coin Bundles’ are special deals for which you can redeem Points and receive a discount.
Attention
- Points are not redeemed
automatically when you purchase a regular Coin Bundle. You need to select a ‘Point Redemption Coin Bundle’ which are
separate from regular Coin Bundles.
- Also,
you must pay the remaining price (after Point redemption) to receive
the Point Redemption Coin Bundle.
- e.g.) $0.99 + 200 Points / 5 Coins coin bundle = you have to pay 200 points and $0.99 together.
- Point has expiration dates and if you do not use it until expiration dates, it will be removed from your account.
- We do not provide [Point-Redeem Coin Bundle] for PLUS app.
- Point-redeem coin bundle is temporarily not provided during the coin event.
- If you have any questions on
earning and redeeming Points please use the Contact Us button below to submit a
ticket.
- Points are not redeemed
automatically when you purchase a regular Coin Bundle. You need to select a ‘Point Redemption Coin Bundle’ which are
separate from regular Coin Bundles.
-
There is a high possibility that this is being caused by:1. Login with another accountSometimes people confuse "signup" with "login" and end up creating another account.Please try logging in with another Lezhin account or another email.
2. You read the free episodesSometimes people confuse "free episodes" with "purchased episodes" because free episodes do not display on the "My Library" -> "Comic" tab.
Please check your comics on the episode list page again.
Also, the comics has been locked due to the "free opening schedule" is finished or the event has ended.
"Partially paid comics" are comics that are unlocked one by one every week and will be locked again if the free opening schedule is finished.
Please check if a comic is complete and also check if it was included in the free opening event.If you're still having trouble, please Contact Us and submit a ticket below.Please include a detailed description of the problem you are encountering. -
Please provide us with the following information when submitting your ticket using Contact Us.- Purchase date- Coin Bundle- Order numberPlease be aware that any leftover Coins from Coin Bundles cannot be refunded. Do not use Coins until you have received your refund in full.Example:If you bought a 17 Coin Bundle, and used 2 Coins = cannot be refunded.If you bought a 17 Coin Bundle + 17 Coin Bundle, and used 2 Coins = only one 17 Coins Bundle can be refunded.
-
Due to the nature of digital goods, we can't issue a refund for comics or episodes that you already purchased.If you accidentally purchased a duplicate bundle product, please Contact Us and submit a ticket below.
-
Do you have any questions about "WUF"? Please check the following:
1. I waited 6-24 hours, but next episode is not open.
- As you can see from the WUF event page, some of the recent episodes may not be available for free.
2. Next episode will not be freed.
- Some of the recent episodes may not be available for free.
- If the WUF timer does not display anymore, it means that the next episode does not unlock.
3. WUF comics suddenly initialized.
- Freed episodes will be locked again after 72 hours.
- If you read all freed episodes, WUF mark will be moved to most recent free episode and WUF timer will not work again even if you read free episodes.
- If new WUF episode has been updated, your WUF timer will start automatically from the next episode of the episode you last read.
If you have any other question or difficulties, please Contact Us and submit a ticket below. -
How to delete your ‘Recent’ list:
1. Enter 'Recent'
2. Enable 'Delete' on the top right of the Recent' page
3. Select items that you want to remove
4. Choose 'V' or 'Confirm' on the top right -
There is a high possibility that this is being caused by:1. Login with another accountSometimes people confuse "signup" with "login" and end up creating another account.Please try logging in with another Lezhin account or another email.
2. You read the free episodesSometimes people confuse "free episodes" with "purchased episodes" because free episodes do not display on the "My Library" -> "Comic" tab.
Please check your comics on the episode list page again.
Also, the comics has been locked due to the "free opening schedule" is finished or the event has ended.
"Partially paid comics" are comics that are unlocked one by one every week and will be locked again if the free opening schedule is finished.
Please check if a comic is complete and also check if it was included in the free opening event.If you're still having trouble, please Contact Us and submit a ticket below.Please include a detailed description of the problem you are encountering. -
There may have been schedule issues on the creator's end for the particular comic / episode.Please check if there is a notice on the episode list first.
-
Due to the nature of digital goods, we can't issue a refund for comics or episodes that you already purchased.If you accidentally purchased a duplicate bundle product, please Contact Us and submit a ticket below.
-
You can change the language settings as below.
<Web>
My Account -> Language Settings or lower right of the PC website.
<Android & iOS App>
Settings -> Language
At this time, you can choose service language.
-
This error may be caused when you encounter a problem sending and receiving data from the server.In most cases, this error is resolved automatically when you reconnect to the server.If you continue to encounter this error, please delete your cache by going through the following steps.Delete all your internet browser cache and cookie data.* When you delete cookies, you might reset automatic login settings on other websites.If you're still having trouble after deleting your cache, please Contact Us and submit a ticket. Please attach a screenshot to your ticket
-
This error may be caused when you encounter a problem sending and receiving data from the server or your network condition is unstable.In most cases, this error is resolved automatically when you reconnect to the server.If you continue to encounter this error, please delete your cache by going through the following steps.Delete all your internet browser cache and cookie data.* When you delete cookies, you might reset automatic login settings on other websites.If you're still having trouble after deleting your cache, please Contact Us and submit a ticket. Please attach a screenshot to your ticket.
-
Lezhin Comics always wants to hear what you have to say!Please feel free to give us your input.We don't send out replies to every email but we may contact you to ask for further details on certain ideas.Please understand that we may not be able to incorporate all your suggestions. However, we do carefully read each and every one of your emails.We collect and record all the ideas you send us, and hold regular meetings to implement service improvements.We promise that we'll grow with you, always keeping our ears open to constructive feedback.Please use the Contact Us below to send us your suggestions.
-
Please Contact Us and submit a ticket including details and the URL of the webpage that you want to report.We will investigate the reported activity and take necessary actions.
-
The Help articles are displayed in order of the most frequently submitted questions. Therefore, you may not be able to find a specific, relevant article.If you can't find a relevant article, please Contact Us and submit a ticket below.When submitting your ticket, please describe in detail what kind of error you encountered so we can help you better.