Lezhin Comics

Topic(Contact Us)

  • This error message can occur when the payment agency sensed something unusual action on your credit card.

    If you got the this error message, please Contact Us and submit a ticket below.

    * Please include a detailed description of the problem you are encountering with your account ID.

    Contact Us
  • All Refill Coins have been sent out.

     

    Refill Coins of November's 3rd event may only be redeemed until November 23. We are not responsible for unredeemed Refill Coins.

    * Refill Coins from this current event(November's 3rd event) expires on November 23.

     

    [If you have received the wrong number of Refill Coins...]

    1. Recheck the list of comics on the event page.

    - Only paid episode purchases count towards the Coinback event.

     

    2. Please confirm that you did not purchase “free” episodes.

    - Any free episodes purchased during the event period do not count towards the Coinback event.

     

    3. Confirm that the purchases were made during the event period.

    - Only purchases made between 00:00 (PDT) November 17 and 23:59 (PDT) November 19 count towards the Coinback event.


    * If you have any questions about Coinback Event, please use the Contact Us button below to submit a ticket. 

    Contact Us
  • If you register (login to the app on) more than 5 devices, you will receive an error message that you can no longer register additional devices.

    To resolve this issue, please [Unregister Devices] on the Lezhin Comics website -> [My Account] page.

    *If you unregister, you will be logged out of all your devices. You will need to login again.
    If you signed up using Facebook, you will need to reset your password on My Account -> Manage Account to use all your account features.

    If you're still having trouble, please Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering.
    Contact Us
  • You can redeem Points earned through Coin purchase on ‘Point Redemption Coin Bundles’.


    What are Point Redemption Coin Bundles?

    Point Redemption Coin Bundles are special deals for which you can redeem Points and receive a discount.

     

    * Point conversion rate: 100 Points = $1 (approx.)

    CoinsRegular PriceDiscounted PricePoints Redeemed
    15 Coins     $4.99       $3.99             100P            
    30 Coins     $9.99       $6.99             300P            
    70 Coins    $19.99       $14.99             500P            
    190 Coins    $49.99       $39.99             1,000P            
    *Point Redemption Coin Bundles are not displayed during the coin event.


    Attention

    Points are not redeemed automatically when you purchase a regular Coin Bundle. You need to select a Point Redemption Coin Bundle which are separate from regular Coin Bundles.

    Also, you must pay the remaining discounted price (after Point redemption) to receive the Point Redemption Coin Bundle.

     

    We have many different ways to earn Points in store for you so stay tuned!

     

    * If you have any questions on earning and redeeming Points please use the Contact Us button below to submit a ticket. 

    Contact Us
  • Lezhin Comics always wants to hear what you have to say!
    Please feel free to give us your input. 

    We don't send out replies to every email but we may contact you to ask for further details on certain ideas. 
    Please understand that we may not be able to incorporate all your suggestions. However, we do carefully read each and every one of your emails.
    We collect and record all the ideas you send us, and hold regular meetings to implement service improvements.
    We promise that we'll grow with you, always keeping our ears open to constructive feedback.

    Please use the Contact Us below to send us your suggestions. 
    Contact Us
  • Server connection errors may occur if you are using an older version of internet browsers (especially Internet Explorer 7 - 9). 
    This is because outdated browsers do not support HTML5, a standard programming language. 

    In this case, you can access [My Account]page by going through the following steps.

    1. Access the Lezhin Comics website on your smartphone internet browser. 
    2. Use the updated or the most recent version of your internet browser, such as Chrome or Explorer 10. 

    If you're still having trouble, please use the Contact Us button below to submit a ticket.
    Contact Us
  • We can look up your account (Lezhin ID) by searching our payment history.
    Please send us an email to help@lezhin.com, with the following information according to the platform on which you made your most recent purchase.

    <Website & Android PLUS app> - Screenshot of payment receipt or withdrawal information of your bank accounts. - Purchase date & time - Credit Card number (First 6 digits) - Which country did you purchase coins? <App - Google play version> - Google account(______@gmail.com) or order ID - Purchase date & time - Purchased Coin bundle <App - iOS version> - Order ID - Invoice - Purchase date & time - Purchased Coin bundle
  • You may get a pop-up message saying that you need to set up an email, and won't be able to sign up or log in with Facebook. 

    This error happens when you've sign up on Facebook with your cell phone number, instead of an email account. 
    Please try signing up again with an email account or follow the steps below on Facebook. 

    (1) [Log in] -> [Click on the upside down triangle on the top right corner on Facebook] -> [Settings] -> [Email] -> Click [Add another email or mobile number] -> Enter an email you want to use. 

    (2) Check your inbox for a verification email from Facebook -> [Click here to verify your email ****@***] -> check that your Facebook account now shows this email as your primary contact. 

    (3) Visit Lezhin Comics -> choose to sign up with Facebook. 

    If you're still having trouble, please contact us at help@lezhin.com.
  • There is a high possibility that this is being caused by:

    1. Account sync error after logging in
    Your account has encountered an sync error.
    Please log out, and then try logging in again.

    2. Login with another account
    Sometimes people confuse "signup" with "login" and end up creating another account.
    Please try logging in with another Lezhin account or another email.

    Also, you may have entered a typo while signing up.
    Please refer to the following Help article: I forgot my ID

    If you're still having trouble, please Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering.
    Contact Us
  • You can enter your Date of Birth as belows and it is optional.


    The type of DOB is YYYYMMDD (YYYY:Year, MM:Month, DD:Day) without hyphens.
    e.g.) 19980607


    * If you do not want to enter your date of birth, please don' check [Collection and Use of Personal Information (optional)]

    If you're still having trouble, please send us an email to help@lezhin.com. Please include a detailed description of the problem you are encountering.

  • Please set up a password and login using [Email & Password].

    <How to set up your password>

    1.Click [Find password] on the login page.
    URL : http://www.lezhin.com/en/login/forgot_password

    2.Enter your account email(Facebook email) -> Confirm

    3. Check your email inbox -> Open the email sent from Lezhin Comics -> Set up your password. 

    4. Login using your Email & new password

    * Since you deactivated your Facebook account please go to [My Account]-->Manage account and disconnect your Facebook account.
  • If you register (login to the app on) more than 5 devices, you will receive an error message that you can no longer register additional devices.

    To resolve this issue, please [Unregister Devices] on the Lezhin Comics website -> [My Account] page.

    *If you unregister, you will be logged out of all your devices. You will need to login again.
    If you signed up using Facebook, you will need to reset your password on My Account -> Manage Account to use all your account features.

    If you're still having trouble, please Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering.
    Contact Us
  • We can look up your account (Lezhin ID) by searching our payment history.
    Please send us an email to help@lezhin.com, with the following information according to the platform on which you made your most recent purchase.

    <Website & Android PLUS app> - Screenshot of payment receipt or withdrawal information of your bank accounts. - Purchase date & time - Credit Card number (First 6 digits) - Which country did you purchase coins? <App - Google play version> - Google account(______@gmail.com) or order ID - Purchase date & time - Purchased Coin bundle <App - iOS version> - Order ID - Invoice - Purchase date & time - Purchased Coin bundle
  • You may get a pop-up message saying that you need to set up an email, and won't be able to sign up or log in with Facebook. 

    This error happens when you've sign up on Facebook with your cell phone number, instead of an email account. 
    Please try signing up again with an email account or follow the steps below on Facebook. 

    (1) [Log in] -> [Click on the upside down triangle on the top right corner on Facebook] -> [Settings] -> [Email] -> Click [Add another email or mobile number] -> Enter an email you want to use. 

    (2) Check your inbox for a verification email from Facebook -> [Click here to verify your email ****@***] -> check that your Facebook account now shows this email as your primary contact. 

    (3) Visit Lezhin Comics -> choose to sign up with Facebook. 

    If you're still having trouble, please contact us at help@lezhin.com.
  • You can deactivate your account on [My Account].

    Login to Lezhin Comics and go to [My Account], then click on [Do you want to deactivate your Lezhin Comics account?] at the bottom of the page. 

    We will ask for your password in order to verify your identity. Your entire purchase history and reading list will be deleted when you deactivate your account. 
    When considering deactivating your account, please be aware that deleted information can never be recovered. 

    If you signed up with Facebook, you will not be able to see [Do you want to deactivate your Lezhin Comics account?] 
    because there is no password linked to your account. In this case, you can set your password at [My Account] -> [Reset password] near the top of the page, and deactivate your account. 

    We do not collect private information apart from your email address when you sign up. Therefore, we can't deactivate your account for you, even if we verify your identity as the account holder. 

    If you're still having trouble, please use the Contact Us button below to submit a ticket. Please include a detailed description of the problem you are encountering.
    Contact Us
  • There is a high possibility that this is being caused by:

    1. Account sync error after logging in
    Your account has encountered an sync error.
    Please log out, and then try logging in again.

    2. Login with another account
    Sometimes people confuse "signup" with "login" and end up creating another account.
    Please try logging in with another Lezhin account or another email.

    Also, you may have entered a typo while signing up.
    Please refer to the following Help article: I forgot my ID

    If you're still having trouble, please Contact Us and submit a ticket below. Please include a detailed description of the problem you are encountering.
    Contact Us
  • You can change your account name and password on the [My Account] page on the Lezhin Comics website.

    *If you have trouble logging in because you forgot your ID, please refer to the 'I forgot my account (Lezhin ID)' article before contacting us.
    *If you forgot your password, you can use [Can't remember your password?] function to receive a password reset email.


    If you're still having trouble, please Contact Us and submit a ticket below. 
    Please include a detailed description of the problem you are encountering.
    Contact Us
  • Password reset emails are sometimes sent to the spam folder.
    Please check your spam folder first. If you still can't find the password reset email, contact us at help@lezhin.com 
  • This error message can occur when the payment agency sensed something unusual action on your credit card.

    If you got the this error message, please Contact Us and submit a ticket below.

    * Please include a detailed description of the problem you are encountering with your account ID.

    Contact Us
  • All Refill Coins have been sent out.

     

    Refill Coins of November's 3rd event may only be redeemed until November 23. We are not responsible for unredeemed Refill Coins.

    * Refill Coins from this current event(November's 3rd event) expires on November 23.

     

    [If you have received the wrong number of Refill Coins...]

    1. Recheck the list of comics on the event page.

    - Only paid episode purchases count towards the Coinback event.

     

    2. Please confirm that you did not purchase “free” episodes.

    - Any free episodes purchased during the event period do not count towards the Coinback event.

     

    3. Confirm that the purchases were made during the event period.

    - Only purchases made between 00:00 (PDT) November 17 and 23:59 (PDT) November 19 count towards the Coinback event.


    * If you have any questions about Coinback Event, please use the Contact Us button below to submit a ticket. 

    Contact Us
  • We block duplicate purchases of Comic episodes.

    Please check your Coin Purchase History and your Coin Usage History on [My Account].

    Also, please be aware that the platform on which you purchased Lezhin Comics Coins determines which platforms you can use those Coins on. 


    • iOS Coins can be used only on the iOS app & website.
    • iOS Coins can’t be used on other platforms.
    • However, comics that you purchased previously can be accessed in My Library on all platforms.


    Also, the coins will be consumed in the following order and the order of coin consumption depends on the platform on which the comics is purchased after using bonus coins.

    1. The bonus coins is consumed first.

    2. Under the same conditions, it is consumed from the coins with the shortest expiration date.

    3. If you have the coins with the same expiration date, the coins with purchase restrictions are consumed first.

    [Android]
    The coins are consumed in the order of Android coins -> Web coins.
    - If you do not have Android coins, Web coins will be comsumed.
    - If you purchase Android coins while using Web coins, Android coins will be consumed first.

    [Web]
    The coins are consumed in the order of Web coins -> Android coins -> iOS coins.
    - If you do not have Web coins, the coins are consumed in the order of Android coins -> iOS coins.
    - If you purchase Web coins while using the coins of other platform, Web coins will be consumed first.

    [iOS]

    Android & Web Coins can’t be used on iOS platform. So, only iOS coins will be consumed.

  • You can redeem Points earned through Coin purchase on ‘Point Redemption Coin Bundles’.


    What are Point Redemption Coin Bundles?

    Point Redemption Coin Bundles are special deals for which you can redeem Points and receive a discount.

     

    * Point conversion rate: 100 Points = $1 (approx.)

    CoinsRegular PriceDiscounted PricePoints Redeemed
    15 Coins     $4.99       $3.99             100P            
    30 Coins     $9.99       $6.99             300P            
    70 Coins    $19.99       $14.99             500P            
    190 Coins    $49.99       $39.99             1,000P            
    *Point Redemption Coin Bundles are not displayed during the coin event.


    Attention

    Points are not redeemed automatically when you purchase a regular Coin Bundle. You need to select a Point Redemption Coin Bundle which are separate from regular Coin Bundles.

    Also, you must pay the remaining discounted price (after Point redemption) to receive the Point Redemption Coin Bundle.

     

    We have many different ways to earn Points in store for you so stay tuned!

     

    * If you have any questions on earning and redeeming Points please use the Contact Us button below to submit a ticket. 

    Contact Us
  • Please provide us with the following information when submitting your ticket using Contact Us.

    - Purchase date
    - Coin Bundle
    - Order number

    Please be aware that any leftover Coins from Coin Bundles cannot be refunded. Do not use Coins until you have received your refund in full.  
    Example: 
    If you bought a 61 Coin Bundle, and used 2 Coins = cannot be refunded.
    If you bought a 61 Coin Bundle + 61 Coin Bundle, and used 2 Coins = only one 61 Coins Bundle can be refunded.

    Contact Us
  • Due to the nature of digital goods, we can't issue a refund for comics or episodes that you already purchased.
    If you accidentally purchased a duplicate bundle product, please Contact Us and submit a ticket below. 

    Contact Us
  • Comic episodes can never be purchased more than once.

    You can check your Coin Purchase History and Coin Usage on the[My Account]page.
    If you have any questions or issues regarding your history please Contact Us and submit a ticket below. 
    Please include a detailed description of the problem you are encountering.
    Contact Us
  • There may have been schedule issues on the writer's / artist's end for the particular comic / episode. 
    Please check if there is a notice on the episode list first. 
    Contact Us
  • Due to the nature of digital goods, we can't issue a refund for comics or episodes that you already purchased.
    If you accidentally purchased a duplicate bundle product, please Contact Us and submit a ticket below. 

    Contact Us
  • You can change the language settings as below.

    <Web>
    My Information -> Language Settings or lower right of the PC website.

    <Android & iOS App>
    Settings -> Language

    At this time, you can choose service language.
  • Server connection errors may occur if you are using an older version of internet browsers (especially Internet Explorer 7 - 9). 
    This is because outdated browsers do not support HTML5, a standard programming language. 

    In this case, you can access [My Account]page by going through the following steps.

    1. Access the Lezhin Comics website on your smartphone internet browser. 
    2. Use the updated or the most recent version of your internet browser, such as Chrome or Explorer 10. 

    If you're still having trouble, please use the Contact Us button below to submit a ticket.
    Contact Us
  • This error may be caused when you encounter a problem sending and receiving data from the server. 

    In most cases, this error is resolved automatically when you reconnect to the server.
    If you continue to encounter this error, please delete your cache by going through the following steps.

    Delete all your internet browser cache and cookie data.
    * When you delete cookies, you might reset automatic login settings on other websites. 

    If you're still having trouble after deleting your cache, please Contact Us and submit a ticket. Please attach a screenshot to your ticket

    Contact Us
  • This error occurs when you can't connect to web server.
    In this case, please delete all cache data from your internet browser and try again.
    If you're still having trouble, please Contact Us and submit a ticket.

    Contact Us
  • This error may be caused when you encounter a problem sending and receiving data from the server. 

    In most cases, this error is resolved automatically when you reconnect to the server.
    If you continue to encounter this error, please delete your cache by going through the following steps.

    Delete all your internet browser cache and cookie data.
    * When you delete cookies, you might reset automatic login settings on other websites. 

    If you're still having trouble after deleting your cache, please Contact Us and submit a ticket. Please attach a screenshot to your ticket.
    Contact Us
  • All Refill Coins have been sent out.

     

    Refill Coins of November's 3rd event may only be redeemed until November 23. We are not responsible for unredeemed Refill Coins.

    * Refill Coins from this current event(November's 3rd event) expires on November 23.

     

    [If you have received the wrong number of Refill Coins...]

    1. Recheck the list of comics on the event page.

    - Only paid episode purchases count towards the Coinback event.

     

    2. Please confirm that you did not purchase “free” episodes.

    - Any free episodes purchased during the event period do not count towards the Coinback event.

     

    3. Confirm that the purchases were made during the event period.

    - Only purchases made between 00:00 (PDT) November 17 and 23:59 (PDT) November 19 count towards the Coinback event.


    * If you have any questions about Coinback Event, please use the Contact Us button below to submit a ticket. 

    Contact Us
  • Please Contact Us and submit a ticket including details and the URL of the webpage that you want to report. 

    We will investigate the reported activity and take necessary actions.
    Contact Us
  • Lezhin Comics always wants to hear what you have to say!
    Please feel free to give us your input. 

    We don't send out replies to every email but we may contact you to ask for further details on certain ideas. 
    Please understand that we may not be able to incorporate all your suggestions. However, we do carefully read each and every one of your emails.
    We collect and record all the ideas you send us, and hold regular meetings to implement service improvements.
    We promise that we'll grow with you, always keeping our ears open to constructive feedback.

    Please use the Contact Us below to send us your suggestions. 
    Contact Us
  • The Help articles are displayed in order of the most frequently submitted questions. Therefore, you may not be able to find a specific, relevant article.

    If you can't find a relevant article, please Contact Us and submit a ticket below.

    When submitting your ticket, please describe in detail what kind of error you encountered so we can help you better. 
    Contact Us